Instituto Superior Técnico

Serviços de Informática

How to use Polycom 320/330 VoIP phone?

1 – voicemail alert light

2 – indicator of the associated extension number

3 – selection buttons

4 – line light in use and call

5 – call answering

6 – put call on hold

7 – put in headset mode

8 – put on speakerphone

9 – speakerphone microphone

10 – call/ring/speaker volume

11 – mute microphone

12 – alphanumeric keyboard

13 – call buttons and access to functions

14 – option selection buttons

15 – speakerphone

16 – handset hanger button

17 – LCD screen

 

Answer a call

To answer a call, lift the handset or press one of the following buttons:

  • “answer” (3)
  • “loudspeaker” (8)
  • “answer the call” (5)

 

Start a call

To initiate a call, you can do it in the following ways:

  • dial the desired number and pick up the handset
  • pick up the handset and dial the desired number
  • “call” button (3) and dial the desired number
  • dial the desired number and press the “answer call” button (5).

To make outgoing calls, dial zero (0) before the desired number.

To end the call, replace the handset or press the “end” button.

 

Put a call on hold

  1. With the call in progress, press the “hold” button (6).
  2. To resume the call, press the “hold” or “continue” button (3) again.

Transfer a call

  • With the call in progress, press the “transfer” button (3), dial the desired number and press “transfer” (3) again.

 

 

Conference call

  1. With the call in progress, press the “conference” button (3) and dial the number of the extension to be added to the conference.
  2. Press the “conference” button (3) again.

Pull call from another extension (pickup)

  • Dial ** followed by the extension you want to pull.

If it is an extension belonging to the same group, dial *8.

Pickup groups are defined by DSI.

 

Consult voicemail

  • Dial *97 to consult voicemail messages.

 

Consult incoming and missed calls

  • Press the “chm. rec.” (3) to consult the list of answered and missed calls.

It is possible to consult more information about the call by pressing the “ok” button (14), followed by “info” (3) and navigating with the directional keys (14).

 

Consult outgoing calls

  • Press the “dial” button (13) and browse the list. To dial one of the numbers, press the “dial” button (13) again or pick up the handset.

 

Save contact in phone book

  • To save a contact, press the “lst tlf” button (3) > new contact > ok (14)
  • Insert the contact details to be added: first name > ok > last name > ok > phone number
  • Press < and choose “yes” in the question that comes up.

 

Call forwarding

To divert calls, press Menu (13) > Functions > Call divert

The following options appear:

  • Always – divert all calls
  • Not answered – divert after some time of not answering
  • Busy – divert if the extension is busy.