The hardware maintenance and support service is activated when malfunctions are reported, which may involve the replacement of components or, in the last case, of computer equipment.
This service is available for:
- All Técnico central and administrative services.
- Departments that have protocol with SI.
When hardware maintenance and support is requested, the procedure followed is as follows:
|User||1. Report the anomaly by sending a message to: firstname.lastname@example.org|
|SI||2. Analysis of the reported situation, with preliminary screening|
|User||3. Delivery of the equipment in the SI|
|SI||4. Cleaning and diagnostics of equipment and/or components|
|SI||5. Repair or replacement of equipment and / or components|
|User||6. The equipment is available to be picked up and the user will be notified by e-mail|
In cases where there is replacement of equipment, and whenever possible, reuse the components that guarantee full functionality.