Instituto Superior Técnico

Serviços de Informática

Maintenance and Support

The hardware maintenance and support service is activated when malfunctions are reported, which may involve the replacement of components or, in the last case, of computer equipment.

This service is available for:

  • All Técnico central and administrative services.
  • Departments that have protocol with SI.

When hardware maintenance and support is requested, the procedure followed is as follows:

User 1. Report the anomaly by sending a message to:
SI 2. Analysis of the reported situation, with preliminary screening
User 3. Delivery of the equipment in the SI
SI 4. Cleaning and diagnostics of equipment and/or components
SI 5. Repair or replacement of equipment and / or components
User 6. The equipment is available to be picked up and the user will be notified by e-mail

In cases where there is replacement of equipment, and whenever possible, reuse the components that guarantee full functionality.