On the 31st of July and 1st and 2nd of August, support will be provided remotely, unless when strictly necessary and with prior scheduling.
Archive for the ‘General’ Category
Remote Support
Monday, July 31st, 2023E-mail service is down
Tuesday, November 2nd, 2021The email service was unavailable between 00:05 and 19:25 today, November 2, 2021.
The cause of the problem is related to data corruption, caused by a hardware failure in a disk system that affected thousands of mailboxes. Despite the multiple levels of redundancy that the mail solution has, data recovery required the use of the last 24-hour backup.
We apologize for the inconvenience caused. We are continuing to investigate the source of the problem.
IST became member of eduGAIN identity federation
Monday, February 5th, 2018Our authentication portal and identity provider have became a member of eduGAIN identity federation. With this integration it is now possible to access more than 1800 online web services most of which depend on eduGAIN federated login.
To read more please to eduGAIN website.
Abuse avoidance mechanism implemented on e-mail accounts
Saturday, October 22nd, 2016Our e-mail mailbox server has now a mechanism to fight against e-mail account abuse. This mechanism was implement so we can avoid that user abuse of this service to do mass mailing which normally puts our e-mail servers on SPAM Black Lists, also known as SBLs.
Temporary interruption of data network service – 16th Dec. 2015 at 7 PM
Tuesday, December 15th, 2015We inform you that on the 16th of December, 2015, at 7 PM the data network of Universidade de Lisboa will have a technical interruption to reorganize the connections and traffic routing.
During this intervention all Técnico and INESC (Institute for Systems Engineering and Computers) networks will have no access to the Internet or to the networks from the other schools of the Universidade de Lisboa.
It is estimated that the operation will take about 1 hour until all traffic destinations are reachable again. However, there might be unexpected occurrences causing a delay in resetting the services.
We apologize for any inconvenience caused.
Front office schedule – 17th Dec. 2015
Monday, December 14th, 2015Exceptionally on the 17th Dec. 2015 DSI front office will close at 3:30 PM.
We apologize for the inconvenience, however, we will return our normal schedule on the other days.
New webmail system
Thursday, December 3rd, 2015Técnico’s webmail system at https://webmail.tecnico.ulisboa.pt will have a new design on Monday, 7th December 2015 around 3 PM.
The structure will be similar to the current version with no significant changes in how to use the webmail system.
Ephorus: Logins Cancelled
Thursday, November 12th, 2015We inform that the logins to the application Ephorus were cancelled in October by Turnitin manufacturer throughout ULisboa, following a failure renewal of this software.
The software in this contract is the Urkund, and wait for details about the disposal.
It is likely that the creation of logins has to be repeated, and there’s no migration of individual settings made in the previous platform Ephorus.
We expect that the situation can be resolved at the end of November.
Ephorus/Turnitin – Login unavailable
Tuesday, October 27th, 2015We inform that the logins on the website of Ephorus / Turnitin are temporarily blocked.
Following the acquisition of the company by Ephorus Turnitin, coinciding with the renewal of the current contract, the manufacturer maintains the logins already allocated suspended throughout ULisboa.
This difficulty began in mid-October, and we think it can be resolved by the beginning of November.
Office365 available to the domains *.ulisboa.pt
Tuesday, September 15th, 2015We inform that is possible to download office 365.