Instituto Superior Técnico

Serviços de Informática

E-mail service is down

2 of November, 2021

The email service was unavailable between 00:05 and 19:25 today, November 2, 2021.

The cause of the problem is related to data corruption, caused by a hardware failure in a disk system that affected thousands of mailboxes. Despite the multiple levels of redundancy that the mail solution has, data recovery required the use of the last 24-hour backup.

We apologize for the inconvenience caused. We are continuing to investigate the source of the problem.


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