Instituto Superior Técnico

Serviços de Informática

Archive for the ‘General’ Category

Remote Support

Monday, July 31st, 2023

On the 31st of July and 1st and 2nd of August, support will be provided remotely, unless when strictly necessary and with prior scheduling.

E-mail service is down

Tuesday, November 2nd, 2021

The email service was unavailable between 00:05 and 19:25 today, November 2, 2021.

The cause of the problem is related to data corruption, caused by a hardware failure in a disk system that affected thousands of mailboxes. Despite the multiple levels of redundancy that the mail solution has, data recovery required the use of the last 24-hour backup.

We apologize for the inconvenience caused. We are continuing to investigate the source of the problem.

IST became member of eduGAIN identity federation

Monday, February 5th, 2018

Our authentication portal and identity provider have became a member of eduGAIN identity federation. With this integration it is now possible to access more than 1800 online web services most of which depend on eduGAIN federated login.

To read more please to eduGAIN website.

Abuse avoidance mechanism implemented on e-mail accounts

Saturday, October 22nd, 2016

Our e-mail mailbox server has now a mechanism to fight against e-mail account abuse. This mechanism was implement so we can avoid that user abuse of this service to do mass mailing which normally puts our e-mail servers on SPAM Black Lists, also known as SBLs.

Temporary interruption of data network service – 16th Dec. 2015 at 7 PM

Tuesday, December 15th, 2015

We inform you that  on the 16th of December, 2015, at 7 PM the data network of Universidade de Lisboa will have a technical interruption to reorganize the connections and traffic routing.
During this intervention all Técnico and INESC (Institute for Systems Engineering and Computers) networks will have no access to the Internet or to the networks from the other schools of the Universidade de Lisboa.
It is estimated that the operation will take about 1 hour until all traffic destinations are reachable again. However, there might be unexpected occurrences causing a delay in resetting the services.
We apologize for any inconvenience caused.

Front office schedule – 17th Dec. 2015

Monday, December 14th, 2015

Exceptionally on the 17th Dec. 2015 DSI front office will close at 3:30 PM.
We apologize for the inconvenience, however, we will return our normal schedule on the other days.

New webmail system

Thursday, December 3rd, 2015

Técnico’s webmail system at will have a new design on Monday, 7th December 2015 around 3 PM.

The structure will be similar to the current version with no significant changes in how to use the webmail system.

Ephorus: Logins Cancelled

Thursday, November 12th, 2015

We inform that the logins to the application Ephorus were cancelled in October by Turnitin manufacturer throughout ULisboa, following a failure renewal of this software.

The software in this contract is the Urkund, and wait for details about the disposal.

It is likely that the creation of logins has to be repeated, and there’s no migration of individual settings made in the previous platform Ephorus.

We expect that the situation can be resolved at the end of November.

Ephorus/Turnitin – Login unavailable

Tuesday, October 27th, 2015

We inform that the logins on the website of Ephorus / Turnitin are temporarily blocked.
Following the acquisition of the company by Ephorus Turnitin, coinciding with the renewal of the current contract, the manufacturer maintains the logins already allocated suspended throughout ULisboa.
This difficulty began in mid-October, and we think it can be resolved by the beginning of November.

Office365 available to the domains *

Tuesday, September 15th, 2015

We inform that is possible to download office 365.