Instituto Superior Técnico

Serviços de Informática

e-mail

The e-mail service is available to all the Técnico community. It can be used by anyone who has a Técnico ID, is built on dedicated infrastructure and is the only personal email service supported. The individual use of other email services is possible but the DSI will not provide support for those.

On first activating the mail service, in the self-service web page, you will have to choose a personal email address. By default the address will have the form “names.chosen@tecnico.ulisboa.pt”, based on your name but with some freedom of choice to choose from. Alert: the address never uses the form “istxxxxx@tecnico.ulisboa.pt”.

Eash user’s mailbox is provided with 5 Gigabyte of initial quota space, anti-spam and anti-virus filters for your protection. Users are allowed to pick any favourite e-mail client (i.e. Webmail, Outlook, Thunderbird, Mail.app, etc).

Important information about the e-mail service:

The email service at Técnico, like email systems at other institutions, implements several checks against spam, forged emails, and phishing attempts. These are checks that have gradually made more strict and may lead to the rejection of misconfigured emails. Therefore we strongly recommend our users to bear in mind the following alerts when configuring the service:

Using the email system:

There is a webmail service available, which is the simplest way to use the mail service. Authentication is done using the Técnico ID credentials in the Webmail page.

Should you wish to use a dedicated email client software the generic configuration for receiving email is:

Server name mail.tecnico.ulisboa.pt
Connection security SSL/TLS
Port 993
Authentication method Password (normal)
Username (for authentication) istxxxxx (your Técnico ID)
Password your Técnico ID password
Email address names.chosen@tecnico.ulisboa.pt

And for sending email:

Server name mail.tecnico.ulisboa.pt
Connection security SSL/TLS
Port 465
Authentication method Password (normal)
Username (for authentication) istxxxxx (your Técnico ID)
Password your Técnico ID password

In our support web pages you can find answers to most frequently asked questions:

E-mail client configuration instructions: